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  • What's the difference between Therapeutic massage and Reflexology?
    Massage and Reflexology both help to relieve stress, promote relaxation, and help the body to heal by bringing it back to balance. Massage is the manipulation of the body's tissues and muscles to help relieve pain and stress using therapeutic techniques, like trigger points, muscle energy, myofascial release, and pin and stretch, just to name a few. Reflexology is different in that it's not massage. It works in conjunction with specific points, similar to accupressure or accupuncture, to stimulate those points with skilled finger pressure so a deeper level of relaxation, stress reduction, and coordinated healing can be achieved. Work is done either on the face, ears, hands, and feet or can be a combination of those areas, and works with the nervous system. Clients are fully clothed during reflexology sessions and only the face, ears, hands, and feet are exposed. Both therapeutic massage and reflexology are both great options for self-care and well being. They offer similar benefits for stress relief, relaxation, revitalizing energy, assisting with circulation, promotes better mental health, and helps bring the body back into balance so you can go out and enjoy life.
  • How do I prepare for my massage or reflexology session?
    It's recommended to refrain from stimulants (caffeine, alcohol, drugs/marijuana) prior to your session in order to get the most out of the session. If eating prior to your session, light meals are best. Drinking plenty of water before and after your session is also a great idea. If this is your first appointment with Ann's ECA Massage, you can fill out the online intake and health history forms using the link in the confirmation email otherwise, please arrive 15 minutes early to your session to fill out the paper form.
  • What do I wear?
    For therapeutic massage sessions, you will need to undress to your comfort level. Keeping underwear on is perfectly OK and is actually preferred. You will be fully covered and only the body part being massaged will be exposed. For reflexology sessions, you are fully dressed. Only the face, ears, hands, and feet would be exposed.
  • How often should I get a massage or reflexology?
    Self-care is super important and either a massage or reflexology are perfect ways to help relieve stress, relax, and just overall feel better. Depending on your pain points and/or levels, massage is recommended at least once a month. For chronic pain, 2-3 times a month is a good guideline. Similarly for reflexology, 1-2 times a month for self-care and more often for chronic issues or for those who are on their feet most of the day. Multi-session value packages are available and are a great way to save or give as gifts.
  • Where are you located?
    Ann's ECA Massage is located inside the Chiropractic Wellness Centre at 191 Chandler Road, Unit B, Andover, MA 01810. The office is down at the end of the hall. If the lights around the door are on, a session is in progress. Please feel free to sit in the waiting area until the session is completed.
  • Do you accept insurance?
    Insurance is not accepted. If you have a FSA or HSA account, please check with your insurance company to make sure those funds can be used for massage.
  • Do you work with the Veteran's Administration (VA)?
    Yes, we are an approved provider for the VA. Please contact us at with any questions so we can get your referral processed and book your appointments.
  • What forms of payment do you accept?
    We accept cash, check, most major credit cards, Venmo and Zelle. A 50% deposit by credit card is required to book an appointment online and will be applied to your session. If you will be paying for your session with cash or check, please call the office directly at 603-802-4008 to make your appointment.
  • What is your cancellation policy?
    We do have a 24 hour cancellation policy, meaning any cancellation less than 24 hours will forfeit the deposit to cover the therapist's time. We know that emergencies happen, please call the office at 603-802-4008 to cancel.
  • Do you do pre-natal massage?
    Yes, absolutely! We do have a separate pre-natal consent and release form to fill out and sign prior to the session.
  • Do you work on children/minors?
    Yes, we do work on children/minors. Adults or guardians must be present in the room during the massage for anyone under the age of 16.
  • Why do I need to fill out a health history form?
    Each session is customized to you based on the level of stress or discomfort you have going on at the time. Health history forms provide the therapist with important information that will assist in making sure there are no contraindications for your condition and allow us to put more focus on areas that will have maximum benefit. If this is your first appointment with Ann's ECA Massage, you can fill out the online intake and health history forms using the link in the confirmation email otherwise, please arrive 15 minutes early to your session to fill out the paper form.
  • Do you offer student, senior or Veteran discounts?
    Yes, when booking your appointment, enter the promo/coupon code SSV20 to receive 20% off therapeutic massage and reflexology services.
  • Do you offer deep tissue massage?
    There's a difference between deep tissue and deep pressure. Deep tissue can get into those muscles that are difficult to access and can cause pain and it's normally in specific areas of the body. We do offer deep tissue work for specific areas of discomfort. Deep pressure is maintaining that pressure for the entire session. Rating on a scale of 1-5, light pressure would be a 1 and 5 would be the deepest pressure. Our style of therapeutic massage is more relaxing and falls between a 1 to 3. We offer a couple different techniques to assist with deeper tissue work. Cupping is one which uses silicone suction cups can assist with getting into the deeper muscles as well. Reflexology would also be a great option because it works with the nervous system and will help to create more balance within the body. If you still feel like a full session of deep pressure, we can refer you to a therapist who specializes in that pressure level.
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